B2B account growth
& supplier engagement
Drove onboarding and account growth across 3,000+ suppliers. Engaged enterprise customers to understand business needs, improve account usage, and expand B2B platform adoption by up to 11%.
- Developed 4 account analytics dashboards, reducing defects from 21% to 9% and critical defects by up to 85%.
- Built AI-enhanced onboarding workflows and 6 customer-facing resources, improving service and reducing support inquiries by 64%.
- Standardized recurring shipment requirements across 5 EU markets, reducing compliance breaches by 79% and supporting key-account service.
Outcome summary · illustrative supply chain graphic

